Visitor Experience Duty Manager

<div xmlns="http://www.w3.org/1999/xhtml"> <p></p><div><strong>About the role</strong></div><br> <div>We are seeking to appoint a proactive and enthusiastic Visitor Experience Duty Manager to lead the Visitor Experience Assistant (VEA) and volunteer teams in providing our visitors with a world-class museum experience. You will also support our security operation by ensuring that public areas are always efficiently staffed and that the team is well trained, motivated and managed.</div><br> <div>&#160;</div><br> <div>This is a permanent, variable hours post. Shifts will be offered on an ad hoc basis (approximately 1-4 days per month) and availability at weekends and bank holidays, and some weekdays and late night events, will be required.</div><br> <div>&#160;</div><br> <div>This role involves lifting, carrying and moving objects (with or without adaptations) which on occasion may by heavy.&#160; All necessary health and safety training will be provided.</div><br> <div>&#160;</div><br> <div><strong>About you</strong></div><br> <div>Do you have a passion for working in a visitor facing environment?</div><br> <div>Do you have strong interpersonal and leadership qualities, with experience in de-escalating situations and managing difficult customers with tact and diplomacy?</div><br> <div>Do you have an understanding of workplace health and safety?</div><br> <div>&#160;</div><br> <div>Yes? Apply now and become a vital part of our team!</div><br> <div>&#160;</div><br> <div><strong>What We Offer</strong></div><br> <div>As an employer, we genuinely care about our employees&#8217; wellbeing and this is reflected in the range of benefits that we offer including:</div><br> <ul><br> <li>An excellent contributory pension scheme</li><br> <li>38 days of annual leave</li><br> <li>A comprehensive range of childcare services</li><br> <li>Family leave schemes</li><br> <li>Cycle loan scheme</li><br> <li>Discounted bus travel and Season Ticket travel loans</li><br> </ul><br> <div>More information is available at &#160;<a rel="nofollow" href="https://hr.admin.ox.ac.uk/staff-benefits">https://hr.admin.ox.ac.uk/staff-benefits&#160;</a></div><br> <div>&#160;</div><br> <div><strong>Diversity</strong></div><br> <div>Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.</div><br> <div>&#160;</div><br> <div><strong>How to apply</strong></div><br> <div>You will be required to upload your <strong>CV and a supporting evidence form using the attached template (or a supporting statement)</strong> as part of your online application. Your supporting evidence form lists each of the essential and desirable selection criteria, please explain how you meet each one.</div><br> <div>&#160;</div><br> <div>The Chair of this recruitment panel will be Ruth Farnan, Visitor Experience Deputy Head and Volunteer Manager who can be contacted with enquiries relating to the role (ruth.farnan@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@ashmus.ox.ac.uk)</div><br> <div>&#160;</div><br> <div>Only applications received online before 12:00 midday (GMT/BST) on Tuesday 16th January 2024 can be considered. Interviews are expected to take place on Wednesday 31st January 2024.</div><br> <div>&#160;</div><br> <div>*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford&#8217;s grade 4 salary scale.</div> </div>