IT Support Officer

<div xmlns="http://www.w3.org/1999/xhtml"> <p></p><div><strong>Join Us as an IT Support Officer</strong></div><br> <div>&#160;</div><br> <div>Located in the heart of Oxford on Banbury Road, the University of Oxford offers a dynamic and intellectually stimulating environment, renowned worldwide for its excellence in research and innovation. From spearheading initiatives to combat climate change to developing ground-breaking vaccines, our work addresses pressing global challenges, making a real difference in the world.</div><br> <div>&#160;</div><br> <div><strong>Why Join Us?</strong></div><br> <div>At the University of Oxford, we prioritize the well-being of our employees, offering a range of benefits including:</div><br> <ul><br> <li><strong>Generous Contributory Pension Scheme</strong></li><br> <li><strong>38 Days Annual Leave</strong></li><br> <li><strong>Comprehensive Childcare Services</strong></li><br> <li><strong>Family Leave Schemes</strong></li><br> <li><strong>Cycle Loan Scheme</strong></li><br> <li><strong>Discounted Bus Travel and Season Ticket Travel Loans</strong></li><br> </ul><br> <div>Moreover, we foster a vibrant community with numerous social groups and sports clubs, providing opportunities for personal growth and development beyond the workplace.</div><br> <div>&#160;</div><br> <div><strong>About the Role</strong></div><br> <div>Joining our IT Services Department as an IT Support Officer, you'll play a crucial role in ensuring the reliability and performance of our IT infrastructure. Based in the Desktop Services Team within the Customer Services Group, you'll provide second-level technical support for users of our Managed Desktop Service.</div><br> <div>&#160;</div><br> <div>Responsibilities include:</div><br> <ul><br> <li>Responding to IT incidents and service requests, contributing to the development of technical documentation, and troubleshooting issues effectively.</li><br> <li>You'll collaborate closely with team members and the Service Desk, delivering support via phone and remote tools.</li><br> <li>Flexibility, motivation, and professionalism are key as you interact with colleagues across various departments, maintaining a high level of service at all times.</li><br> </ul><br> <div>&#160;</div><br> <div><strong>About You</strong></div><br> <ul><br> <li>We're seeking individuals passionate about delivering exceptional customer service and professional IT support.</li><br> <li>As a team player comfortable working independently, you'll demonstrate a desire to learn new skills and deliver solutions promptly and consistently.</li><br> <li>Your commitment to keeping colleagues and users informed of progress will be integral to your success in this role.</li><br> </ul><br> <div>&#160;</div><br> <div><strong>Application Process</strong></div><br> <div>To apply, please submit a supporting statement, CV, and details of two referees online, addressing each point of the selection criteria outlined in the job description in your supporting statement.</div><br> <div>&#160;</div><br> <div>The <strong>closing date</strong> for applications is noon on <strong>Monday 19 February 2024.</strong></div><br> <div>&#160;</div><br> <div><strong>Interviews</strong> will take place on the <strong>week commencing 26 February</strong> and take place in person in Central Oxford.</div> </div>