IT Analyst

We have an exciting opportunity for an IT Analyst to join the IT team to help
play a crucial part in supporting its valuable research and teaching
activities. As an IT Analyst, you will play an important role in providing
advanced technical assistance to end-users based across the NDORMS institutes:
Botnar Research Centre, Kennedy Institute of Rheumatology, and Kadoorie
Centre.



This role involves being the initial point of contact for all technical
inquiries and issues, ensuring prompt and effective resolution to maintain
uninterrupted research operations. The successful candidate will possess a
strong combination of technical expertise, customer service skills, and a keen
understanding of the unique challenges faced in a research-focused setting.





As an IT Analyst, you must be educated to A level standard, or equivalent
level of education. You will have experience in customer-facing role/s,
combined with a strong understanding of computer hardware, software,
networking, and scientific software applications. You will be an exceptional
communicator with excellent problem-solving skills and be able to troubleshoot
and resolve technical issues efficiently. The ability to work independently
but also as part of a team with a broad range of people in a fast-paced,
multidisciplinary research environment supervision is essential. Knowledge of
Linux, macOS and Windows, primarily in Windows followed by macOS, and proven
experience in providing technical support in a research or academic
environment are desirable.





This is a full-time permanent position.





The closing date for this position is **12 noon on Monday 3 June 2024.** You
will be required to upload a CV and supporting statement as part of your
online application.